Privacy policy

This Privacy Policy applies to Florida Septic, Inc., a Florida company.

This Policy relates to any personal information that we collect, hold, disclose and/or use via our related social media pages, applications (Applications), internal websites, intranet or websites (websites), namely flsepticinc.com.

This Policy incorporates our Credit Reporting Policy which sets out how we use, collect, store and disclose credit information.

You acknowledge that this Privacy Policy is designed to be read in connection with the Site Terms and Conditions of Use, which is available at flsepticinc.com, and that by accessing or using our Site, you agree to be bound by the Site’s terms and conditions, as well as this Policy.

This Policy is effective from November, 2023.

Changes to this Privacy Policy

We reserve the right to update or change this Policy at any time and you should check this Policy periodically. Your continued use of the service after we post any modifications to this Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

Personal Information

Throughout this Policy we refer to “Personal Information” which is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.

[IMPORTANT: BY USING THE SITE AND/OR OFFERINGS AVAILABLE ON THIS SITE, YOU GIVE YOUR CONSENT THAT ALL PERSONAL DATA THAT YOU SUBMIT MAY BE PROCESSED BY US IN THE MANNER AND FOR THE PURPOSES DESCRIBED BELOW. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THE SITE.]

We do not intend to collect any personal information deemed “sensitive” by law as it is not necessary for fulfilling any of the purposes of collecting personal information described above.

We collect and hold information about our employees, contractors who provide us with a service, our customers, our suppliers, job applicants, applicants who wish to open commercial credit accounts with us or apply to be a guarantor in relation to such credit, and other people who may come into contact with us or one of our businesses from time to time.

When processing certain information, such as payment information with affiliated banking institutions or payment processors, we encrypt the transaction, using Secure Socket Layer (SSL) encryption technology, in order to prevent your PII from being stolen or intercepted. Additionally, your credit card information is never stored on our servers.

The information we collect and hold includes, but is not limited to:

  • Your first name and surname
  • Address
  • Email addresses
  • Contact phone number
  • Credit information/ credit eligibility information (for further information see the “Credit Reporting” section of this Privacy Policy)
  • Employment information
  • Marketing information.
  • Date of birth
  • Company name and details
  • Individual preferences
  • Supplier account details

We collect and hold Personal Information in a variety of ways:

Directly from customers when you provide Personal Information. For example, when requesting quotes/information via website enquiries, purchasing goods or services over the telephone or email, submitting a form, or submitting a credit account application.

When you interact and/or browse the Website or any Application associated with it, generally or for a specific purpose.

Indirectly collected via our collection of websites; including but not limited to opt-in forms, enquiries, log data and cookies, from your website, from media and publications, from other publicly available sources and from third parties, such as a credit reporting body.

We collect aggregate information that does not by itself identify a specific individual. We gather certain information about you based upon where you visit on our Site and what other sites may have directed you to us. This information, which is collected in a variety of different ways, is compiled and analyzed on both a personal and an aggregated basis. This information may include the Website’s Uniform Resource Locator (“URL”) that points to the site you just came from, which URL you go to after visiting our Site, what browser you are using, and your Internet Protocol (“IP”) address.

Third-party providers

Data is collected, processed and stored using third-party analytics software that is to the best of our knowledge secure and confidential. Analytical data is used to gain an understanding of user behavior, perform system critical operations, and in extraordinary circumstances, for legal reasons. Anonymous user data is shared between third party services in order to gain insight as to aggregate user behavior.

Analytic data insights are also used to target users through remarketing, demographics, interests and website behavior. Third-party vendors, including but not limited to Google and Facebook may show our ads on sites across the internet. We and third-party vendors, including but not limited to Google, make use of third-party cookies together in order to inform, optimize and serve ads based on past visits to a website.  We may also collect certain Aggregate Information in this respect. For example, we may use your IP address to diagnose problems with our servers, software, to administer our Site and to gather demographic information.  We may also provide Aggregate Information about our customers’ sales, traffic patterns, and related Site information to third party advertisers, but these statistics do not include any Personally Identifiable Information.

Passive collection of information – Direct Marketing and Behavioral Advertising

As you navigate through our Website and access our Applications, certain information can be passively collected (that is, gathered without your actively providing the information) using various technologies, such as cookies, Internet tags or web beacons, and navigational data collection (log files, server logs, and clickstream data).

For example, we may collect information about matters including but not limited to the date, time and duration of visits and which pages of a Website or Application are most commonly accessed. This information is generally not linked to the identity of visitors, except where a Website or Application is accessed via links in an email or another electronic message we have sent or where we are able to uniquely identify the device or user accessing a Website or Application, such as when you are logged into an account.

We may share hashed portions of your information with certain strategic partners to make our business more responsive to your interests and/or those of like-minded consumers. For example, we may aggregate your email address together with the email addresses of others who place Enquiries on our Site, locally hash such data, and transmit the resulting hashed data to third parties including but not limited to Facebook/LinkedIn/Google for the purpose of creating “Custom Audiences” (where targeted advertisements are sent to people on Facebook who have already been on our Site), and “Lookalike Audiences” (where targeted advertisements are sent to people on Facebook/LinkedIn/Google who have similar characteristics to people on our Custom Audience list).

We will encourage our Service Partners to adopt and promote strong privacy policies. However, the use of your PII by our Service Partners is governed the respective privacy policies of those providers, and is not subject to our control. Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. Other Sites accessible through this Site, including our Advertising and Service Partners, have their own privacy policies and data collection, use and disclosure practices. Please consult each Site’s privacy policy. We are not responsible for the policies or practices of third parties.

Where we use Personal Information for promotional or direct marketing purposes, a person may at any time request that we not use their Personal Information for sending direct marketing material to that person including if you wish to opt-out of the use of certain hashed portions of your Personal Information. Such a request can be made by contacting us in writing at the contact details below. There is no fee for making such a request.

Direct marketing can include for example: Displaying an advertisement on a social media site that an individual is logged into, using Personal Information, including data collected by cookies relating to websites the individual has viewed.

Cookies and web beacons

We use cookies on our Websites. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information. However, once you choose to furnish the Websites with personally identifiable information, this information may be linked to the data stored in the cookie.

We may use web beacons on the Websites from time to time. Web beacons or clear .gifs are small pieces of code placed on a web page to monitor the behavior and collect data about the visitors viewing a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

We collect this Personal Information in various ways in the course of conducting business, including for the purposes of:

  • Contacting customers
  • Providing goods and services to customers
  • Acquiring goods and services from customers
  • Providing information to customers
  • Providing newsletters and discounts to customers via e-mail
  • Responding to customer queries in relation to our products and services
  • Interaction with customers who utilize our Website
  • To better understand your needs, enabling us to improve our products and services
  • To customize our Websites according to your interests
  • To make improvements to the Websites to enhance the user experience
  • Direct Marketing and Behavioral Advertising
  • Promotional and marketing activities
  • Monitor the effectiveness of our advertising
  • the purposes set out in the “Credit Reporting” section of this Privacy Policy
Your Access to your Personal Information

You may access the Personal Information we hold about you and request that we update and/or correct it at any time. If you would like to access your Personal Information, please contact us in writing.

We will not charge any fee for your account request, however may charge an administrative fee for providing a copy of your personal information.

We will take reasonable steps to ensure the accuracy and completeness of the Personal Information we hold. However, if a person believes that any Personal Information that we hold about them is inaccurate or out of date, then they should contact us in writing via our contact details below.

We will grant a person access to their Personal Information as soon as possible, subject to the circumstances of the request.

Verification of identity is required with a request to access (or update) Personal Information so that we can ensure your Personal Information is disclosed only to you.

Complaints

You can contact us in relation to lodging a complaint via our contact details below. We will make an assessment of the complaint and will respond to you within a reasonable timeframe. Any further action following this initial response will vary depending on the nature of the complaint.

Opt outs

The opportunity to opt out of behavioral based digital advertising is available.

You may wish to install an advertisement blocking program.

You may also opt out of our direct marketing emails.

Disclosure of Personal Information

Where we receive your personal information, and we did not solicit the information, we will do our best to notify you of our receipt of your personal information within a reasonable time. If we determine that we should not have received the information, we will use our best endeavors to destroy the information. We may use or disclose the information to make such a determination.

We may disclose your personal information to our related companies, service providers and specialist advisers who have been contracted with administrative or other services, insurers, credit providers, a person authorized by you to access the information. We may also disclose personal information to others if required to do so by law. We do not guarantee website links or policy of authorized third parties.

We do not sell, publish or give away your information to any other party that can be associated with you.

Security

We act to safeguard the security and privacy of your information consistent with current industry standards, whether you interact with us personally, by telephone, mail, over the internet or other electronic medium. We strive to take reasonable steps to protect the information we hold from misuse, interference, loss and unauthorized access modification or disclosure; however, we cannot guarantee its absolute security.

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your PII, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) the security, integrity and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

We store information both in hard copy paper form and in soft copy electronic form. Where the information is of a sensitive nature, we will take particular steps to secure the information.

In certain circumstances we use third party IT service providers to manage and store back-up data and for cloud data storage to hold information that is stored in soft copy electronic form.

When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information. However most personal information is stored in client files which will be kept for a minimum of seven years.

Credit Reporting

We may also collect, hold, use and disclose credit information and credit eligibility information about you to:

  • assess and process credit related applications
  • develop our credit assessment and credit worthiness rating system
  • manage credit that we provide
  • assist you to avoid defaults in relation to credit
  • collect overdue payments in relation to credit
  • report serious credit infringements
  • assess the credit worthiness of an applicant to become a guarantor in relation to credit
  • establish and operate our customers’ credit accounts
  • obtain credit information about applicants for credit
  • obtain credit references about individuals from their credit providers
  • participate in the credit reporting system
  • allow credit reporting bodies to create and maintain credit information files about
  • individuals and notify defaults to other credit providers, industry credit bureaus and debt collectors
  • deal with complaints or regulatory matters relating to credit or credit reporting
  • assign our debts
  • or otherwise when required or authorized by law.

This includes collecting credit information from or disclosing credit information to credit reporting bodies. They in turn may include it in credit reporting information they provide to other credit providers to assist them to assess your credit worthiness. Credit reporting bodies may use the information in reports provided to credit providers to assist them to assess your credit worthiness. In the event that you default on your payment obligations pursuant to the credit provided to you or commit a serious credit infringement, we may be entitled to disclose this information to a credit reporting body.

Credit information can include:

  • identification information
  • details about information requests made about you to credit reporting bodies
  • current and historical details about credit applications you have made and credit arrangements you have entered into
  • information about overdue payments, default listings and about serious credit infringements and information about payments or subsequent arrangements in relation to either of these
  • various publicly available information like bankruptcy and credit-related court judgments
  • credit scores or risk assessments indicating an assessment of your credit worthiness.

Credit information relates primarily to your dealings with other credit providers (for example, banks, other financial institutions, or other organizations that may provide you with credit in connection with their products or services). It may also include certain credit worthiness information that we derive from the data that we receive from a credit reporting body. Sometimes we may collect this information about you from other credit providers.

You have the right to request credit reporting bodies not to:

  • use your credit reporting information for the purposes of pre-screening of direct
    marketing from credit providers; and
  • use or disclose your credit reporting information if you believe on reasonable grounds
    that you have been or are likely to be a victim of fraud.
Contact Us

If you have any questions about or would like a hard copy of this Privacy Policy, please contact us. 

sales@flsepticinc.com

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